360 Fitness Club Privacy Policy
360 Fitness Club ("we", "our", "us") is committed to protecting the privacy of our members, visitors, and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information including, but not limited to:
• Full name
• Address
• Phone number
• Email address
• Date of birth
• Emergency contact details
• Payment and billing information
• Health and fitness information relevant to memberships, personal training, aquatic services, or wellness programs
• Learn to Swim participant details, including parent/guardian information
• Website usage data, IP addresses, and cookie data
2. How We Collect Information
Personal information may be collected through:
• Membership applications
• Website contact forms
• Online bookings
• Club visits
• Learn to Swim enrolments
• Health assessments
• Surveys
• Marketing promotions
• Mobile apps or access systems
• Customer support enquiries
3. Use of Personal Information
We use your information to:
• Manage memberships and services
• Process payments
• Provide customer support
• Deliver fitness, aquatic, and wellness services
• Communicate important club updates
• Send marketing communications (with consent)
• Improve website functionality and customer experience
• Maintain security and access control
• Meet legal and regulatory obligations
4. Sensitive Health Information
Where health or medical information is collected, it will only be used for:
• Assessing suitability for programs
• Safety during participation
• Personalised training or wellness services
• Emergency response if required
Sensitive information is handled with additional care and confidentiality.
5. Website and Cookies
Our website may use cookies and analytics tools to:
• Monitor website traffic
• Improve user experience
• Track campaign performance
• Customise content
Users may disable cookies via browser settings, though this may affect website performance.
6. Disclosure of Information
We may disclose information to trusted third parties including:
• Payment processors
• Booking software providers
• Marketing platforms
• IT service providers
• Legal or regulatory authorities where required
We do not sell or rent personal information to third parties.
7. Data Security
We take reasonable steps to protect personal information through:
• Secure servers
• Password-protected systems
• Restricted staff access
• Encrypted payment systems
• Regular software and security updates
While we strive to protect your information, no online system can be guaranteed as completely secure.
8. Access and Correction
You may request access to your personal information or request corrections by contacting us directly.
9. Marketing Communications
We may send promotional materials regarding:
• Membership offers
• Club programs
• Events
• Health services
You may opt out of marketing communications at any time.
10. Children’s Privacy
For Learn to Swim and junior memberships, parent or guardian consent is required for collection and management of personal information.
11. Retention of Information
We retain personal information only as long as necessary to:
• Deliver services
• Meet legal obligations
• Resolve disputes
• Maintain business records
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Complaints
If you believe your privacy has been breached, please contact us:
360 Fitness Club
Website: www.360fitnessclub.com.au
If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published on our website.
Contact Us
For privacy-related enquiries, please contact:
360 Fitness Club
Website: www.360fitnessclub.com.au